need a hand?

something broken, a question, or an idea? email us at support@sendcharms.com.

if something isn’t working, tell us what happened, your iphone model and ios version. a screenshot helps—just hide anything private. please don’t send passwords, sign-in codes or payment details.

finding your person

scan their qr code or enter their invite code in charms. you both need to accept before you’re connected. each account can link with one person at a time.

your island and notifications

open charms and start the live activity from home. check that notifications and live activities are allowed in your iphone’s settings. ios decides when live activities and widgets update; dynamic island needs a compatible iphone.

subscriptions

manage or cancel charms pro in your apple account’s subscriptions settings. if you’ve already subscribed, use restore purchases in charms while signed in to the account you used to buy it.

your account

account controls are available in profile → settings → account, and from the account button during onboarding. you can sign out or delete your account there. deleting your account does not cancel an apple subscription.

for privacy questions, email support@sendcharms.com. you can also read our privacy policy.